Shipping Policy

Effective Date: 01/11/2025

EC Wigs is committed to providing reliable and efficient global shipping services for both our individual customers (B2C) and wholesale partners (B2B). This policy outlines our delivery process, segmented by customer type.

1. General shipping conditions

  • Global reach: We ship our synthetic wig products worldwide.
  • Processing time: All orders require a specific processing/handling time (to be confirmed) before shipment.
  • Shipping time: All delivery times provided are estimated averages and may vary depending on flight availability, logistics partner performance, and customs clearance procedures in the destination country.

2. Shipping methods and estimated time

We offer tiered shipping options to meet varying needs for speed and cost.

Shipping method

Estimated time (excluding customs)

Target pricing

Suitable for

STANDARD

A defined range of business days (e.g., 5-7 business days).

Mid-range.

General B2C orders, small B2B samples.

EXPRESS

The fastest available option (e.g., 2-4 business days).

Premium.

Urgent B2C needs, time-sensitive B2B orders.

DOUBLE-CLEARANCE

A longer defined period (e.g., 15-20 business days).

Budget-friendly.

Non-urgent B2B bulk orders.

3. Customs, duties, and taxes (important global note)

The responsibility for customs duties and taxes depends on the shipping method chosen and the destination country’s regulations.

A. Responsibilities for STANDARD & EXPRESS shipments

  • Customer responsibility: For STANDARD and EXPRESS methods, the Customer (B2C) or Client (B2B) is responsible for all import taxes, tariffs, and customs procedures applied by the destination country. These fees are not included in the product or shipping cost charged by EC Wigs.
  • Documentation: Specific export documentation (e.g., Export Declaration, Fumigation Certificate) may be requested or required, incurring additional documentation fees (amount to be confirmed).

B. DOUBLE-CLEARANCE shipments (B2B only)

  • EC Wigs Responsibility: For the DOUBLE-CLEARANCE method (often used for bulk B2B), EC Wigs will cover all standard customs fees and taxes up to the point of final delivery.

4. Shipping costs and surcharges

Shipping costs are calculated at checkout based on the package weight, volume, destination, and selected shipping method.

Surcharge type

Applicable scenarios

Fee structure

Remote area fee

Applies when the delivery address falls outside major metropolitan areas.

An additional fee is applied to cover extended logistical costs.

Redelivery fee

Applies if an order requires a second delivery attempt (often for DOUBLE-CLEARANCE).

A specific fee is charged to the Customer/Client.

War risk surcharge

May be applied temporarily by carriers to certain regions deemed high-risk.

A defined additional fee is applied to shipments using STANDARD and EXPRESS services to affected zones.

5. Order tracking

Upon shipment, we will provide a unique tracking number via email so you can monitor the status of your order through the logistics provider’s website.

6. Unsuccessful delivery and reshipping

In cases where an order cannot be delivered due to an incorrect address provided by the customer/client, failure to pay local duties, or the recipient being unavailable:

  • The shipment may be held at a local depot, returned to EC Wigs, or abandoned.
  • The customer/client will be responsible for any fees incurred for the return of the package and for any subsequent reshipping fees required to send the order out again.