Returns & Refunds Policy

Effective Date: 01/11/2025

This policy outlines the conditions for returns and refunds, which are segmented based on your purchase type: B2C (Individual Customers) and B2B (Wholesale Partners).

1. General conditions (applicable to all returns)

  • Original condition required: All returned items must be unused and remain in their original condition, including all packaging, tags, and protective netting/plastics.
  • No alterations: Returns will be rejected if the synthetic product has been altered in any way (cut, styled with excessive heat, washed, chemically treated, or colored). The item will be redirected to the sender at their expense.
  • Non-refundable items: Custom/special-order items, discontinued styles, and final clearance sale items are non-refundable.

2. B2C returns & refunds (individual customers – shop wigs)

This policy offers flexibility for individual customers for change of mind.

B2C term

Details

Applicable fees

Return period

Customers have 14 days from the date of receipt to initiate a return request.

Restocking Fee: A specific restocking fee will be applied to all returns due to customer change of mind or subjective reasons.

Manufacturing defects

If the product has a verified manufacturing defect confirmed by our QC department (e.g., faulty cap construction, stitching errors), we will offer a 100% full refund or a free replacement.

Fees: Waived. We will cover the cost of return shipping for confirmed defects.

Refund processing

Refunds will cover the product value (minus any applicable restocking fee) and will be processed back to the original payment method within 5–10 business days after the returned item is received and inspected.

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3. B2B returns & refunds (wholesale partners – wholesale portal)

These terms are strictly applied to high-volume transactions and cover manufacturing issues only.

B2B term

Details

Responsibility & fees

Defect reporting period

Partners have 7 days from the date of receiving the bulk shipment to inspect and report any manufacturing defects (with photo/video evidence).

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Bulk manufacturing defects

If a bulk manufacturing defect is confirmed, EC Wigs will provide one of the following solutions: Free repair, replacement for the defective units, or a partial refund proportional to the defective quantity.

Costs: EC Wigs covers repair or replacement costs for confirmed defective goods.

Return of non-defective goods

Partner requests to return non-defective goods due to market changes are subject to a fee to cover handling and processing costs.

Restocking Fee: A percentage of the order value will be applied for non-defective returns. The partner is responsible for return shipping costs.

Damage due to misuse

If products are damaged due to improper use or care (e.g., excessive heat styling), we can provide a repair quote, but the partner must cover all repair and freight costs.

The customer covers repair and freight costs.

4. Fees and penalties

  • B2C restocking fee: A specific restocking fee will apply to non-defective B2C returns (e.g., change of mind).
  • Handling fee (if altered): If a returned item (B2C or B2B) is not in its original packaging or requires cleaning/restyling before restocking, an additional handling fee will be applied.